Refund policy

At SHABEIZ Boutique by Huzaifa Shekhani, customer satisfaction and transparency are important to us. We aim to ensure that every customer receives the product shown in our pictures and videos.

1. Product Guarantee

We make every effort to deliver the same product displayed in our product pictures and videos.

2. Transparent Packaging

All orders are dispatched in transparent flyers, allowing customers to visually inspect their dress upon delivery without opening the package.

3. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer support team as soon as possible.

Please provide:

  • Your order number.

  • Clear pictures or videos of the received product.

  • A brief explanation of the issue.

Our team will review your complaint and guide you regarding the next steps.

4. Refunds

Refund requests for eligible orders will be reviewed by our customer support team. Once a refund is approved, the refund method and processing time will be communicated to the customer.

5. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before it is dispatched. Cancellation requests cannot be guaranteed once an order has been shipped.

6. Product Inspection Before Dispatch

Customers who wish to inspect their selected dress before dispatch can request a live WhatsApp video call.

Please note that individual pre-packing videos are not provided.

7. Contact Us

For return, exchange, or refund-related inquiries, please contact us through our website's contact page.

SHABEIZ Boutique by Huzaifa Shekhani